--- title: "Open311 Request Management" description: "Open-source Open311/GeoReport v2 platform for 311 requests, with AI categorization, routing, analytics, and crisis mode. The Pro staff dashboard (commercial CivicSpot/Enterprise) is a premium UI over these open capabilities. Self-hostable, GDPR-compliant." lang: en source: rendered --- # Open311 Request Management Software The Open-Source Open311/GeoReport v2 Platform for Municipalities. GDPR-compliant, self-hostable, AI-assisted. Mark-a-Spot is the professional 311 platform for cities and municipalities. Staff dashboards, automated workflows, transparent citizen feedback. [View Live Example](https://anliegen.bonn.de)[For Municipalities](/staff-dashboard) Open311/GeoReport v2 Open Source (GPL) GDPR Compliant Product tour ## From photo to resolved report Citizen view, AI analysis, and case handling: the platform in seven screens. AI photo reportCitizen mapRequests listAI case detailAI pipelineOpen311 catalogStatistics ### Take a photo, AI does the rest Citizens upload a photo. The AI identifies the category, drafts a description, and pre-fills attributes in real time. Everything stays reviewable before sending. demo.markaspot.org/anytown ![Photo report dialog with AI analyzing a photo and auto-filling category and description](/assets/images/screenshots/photo-report-en.webp) ### Reports on an interactive map Reports come in with photo and location, cluster automatically, and color-code by category. Residents instantly see what has already been reported nearby. demo.markaspot.org/anytown ![Interactive map with clustered report markers](/assets/images/screenshots/map-en.webp) ### All reports at a glance Search, filter, and sort all incoming reports. Assign departments, update statuses, and keep track of every issue from submission to resolution. demo.markaspot.org/anytown/dashboard/requests ![Requests list with filtering and status management](/assets/images/screenshots/dashboard-requests-en.webp) ### AI writes the report for you From the photo, the system generates a detailed description, extracts category attributes, and scores the hazard level. Everything stays editable. demo.markaspot.org/anytown/dashboard/requests/477 ![Report detail view with AI-generated description and extracted attributes](/assets/images/screenshots/request-detail-en.webp) ### AI-powered processing pipeline Reports are indexed for duplicates, classified for hazard level, scored for sentiment, and auto-filled with category-specific attributes. All runs as a background batch. demo.markaspot.org/anytown/dashboard/ai ![AI processing dashboard with sentiment breakdown and attribute filling](/assets/images/screenshots/dashboard-ai-en.webp) ### Open311-compliant service catalog Every category is served as an Open311 GeoReport v2 service with typed attributes, dropdown options, and per-language labels. No vendor lock-in. demo.markaspot.org/anytown/dashboard/categories ![Service category editor with typed attributes and multilingual options](/assets/images/screenshots/categories-en.webp) ### Everything in one dashboard Track KPIs, manage reports, assign teams. AI analyzes photos for hazards and sentiment automatically. demo.markaspot.org/anytown/dashboard/metrics ![Dashboard with report management and KPIs](/assets/images/screenshots/dashboard-stats-en.webp) ## 311 System Features Everything municipalities need for efficient request management ### Map-Based Reporting Place reports directly on the map with precise geodata for accurate assignment and faster processing. ### Photo Upload & AI Analysis Automatic categorization and prioritization via AI image recognition. Less manual pre-sorting. ### Mobile 311 App Progressive Web App for all devices. No app store required. ### Workflow Management Automatic rule-based routing to responsible departments. Transparent status with notifications. ### Analytics & Reports Dashboards and reports for administration and leadership, including export. ### Open311 API Native Open311 GeoReport v2 API for integration with existing systems and third-party apps. ### County Solution Multiple municipalities under one roof with shared taxonomies, unified reporting, and cost-efficient shared infrastructure. ### Field Service Management Assignment and on-site processing via intuitive app by service providers and staff. ### Urban Resilience & Emergency Mode Crisis mode at the push of a button. Citizens report damage, offer help, your team keeps the overview. [Learn more about Crisis Mode](/emergency-management) ### Open Source Built on Nuxt 4 and Drupal 11. Modern frontend, robust backend, supported by large open source communities. License-free. ### Seamless System Integration Connect Mark-a-Spot with SAP, municipal CRMs, GIS tools, CityKey, and other citizen-service apps. ### SaaS or On-Premise Kubernetes or Managed Server. We support GDPR-compliant hosting or installation in your data center. ## Why Mark-a-Spot Advantage What it means for you Open Source (GPL) No vendor lock-in. Your data, your code. Self-Hosted Option Full data sovereignty, GDPR compliant Open311 API Integration with existing municipal systems AI Duplicate Detection Less redundant work, faster processing AI Categorization Automatic pre-sorting from photos AI Sentiment Detect mood, catch escalations early Crisis Mode Emergency reporting with one click Easy Language Accessible citizen participation (WCAG 2.1 AA) ## Start Your Digital 311 System Today Multiple municipalities rely on Mark-a-Spot. Try it free. [View Live Example](https://anliegen.bonn.de)[Request Consultation](mailto:info@markaspot.org) Multiple Municipalities 1M+ Reports 12+ Years ## FAQ: Open311 and 311 Systems What is a 311 system? What is Open311 and GeoReport v2? Does Mark-a-Spot expose a public Open311 API endpoint? Which cities use Mark-a-Spot? How much does a 311 system cost? Can Mark-a-Spot integrate with existing municipal systems? ## Explore More [ ### Staff Dashboard AI case management for municipal teams ](/staff-dashboard)[ ### Crisis Mode One-click emergency activation for municipalities ](/emergency-management)[ ### Municipal Issue Tracking Infrastructure management for cities and counties ](/municipal-issue-tracking)[ ### HOA Maintenance Requests Work order tracking for HOAs and condo associations ](/hoa-maintenance-software)