--- title: "Municipal Staff Dashboard (Pro)" description: "Manage citizen requests in the Pro staff dashboard (commercial CivicSpot/Enterprise edition), a premium UI over open routing, analytics, AI, and case-workflow capabilities. Built for municipal case workers and field teams." lang: en source: rendered --- For Municipal Teams # Service Request Software for Municipal Staff Fewer clicks, better overview - the Pro staff dashboard for your administration AI-powered duplicate detection finds similar reports, filters sort by priority, and automatic routing sends issues to the right team. Text templates help staff draft replies faster. [Request Demo](/#contact)[All Features](/fixmystreet-alternative) admin dashboard ![Service Request Software for Municipal Staff](/_vercel/image?url=%2Fassets%2Fimages%2Fscreenshots%2Fdashboard-requests-list-en.webp&w=1536&q=100) Dashboard & Overview (Pro) ## All reports at a glance - filtered by your criteria ### Advanced Filters Filter by status, category, time period, area, or case worker ### Distance Display Field workers see the distance to each report at a glance ### Status Tabs Quick switch between Open, In Progress, Completed ### Responsive Design Table on desktop, cards on mobile devices Active Filters Status: OpenCategory: StreetsThis Week 23 reports found AI-Powered Features ## Artificial Intelligence That Actually Helps Our AI modules save time and improve data quality - from automatic categorization to hazard detection. All AI and vision modules are open source: bring your own LLM provider. ### Categorization Upload photo - AI suggests the appropriate category. Saves manual pre-sorting. ### Duplicate Detection Semantic analysis identifies similar reports - even with different wording. ### Hazard Detection Prioritization according to CAP standard (Common Alerting Protocol, Level 0-4). Critical reports automatically at the top. ### Privacy Check Detects faces and license plates in photos before publication. ### Provider Choice Any AI model with vision capability supported. No vendor lock-in. ### Semantic Duplicate Detection - Unique to Mark-a-Spot Our AI understands the content of reports, not just keywords. "Broken lamp" and "street light defective" are recognized as similar. - Vector Embeddings with OpenAI - Geo-filter: Only compare reports within radius - Review workflow: Confirm or reject - Cost: ~$0.17 per 10,000 reports Duplicate detected New Report "The street lamp in front of Main St. 15 is broken" 92% similarity120m distance Existing ReportIn Progress "Lamp on Main Street no longer works" Not a duplicateMark as duplicate Text Templates Acknowledgment Thank you for your report. We have received it and... In Progress Your report has been forwarded to the responsible department... Resolved - Standard The reported issue has been fixed. Thank you... Not Responsible Unfortunately, another department is responsible for this matter... Processing & Communication ## Quick Replies with Text Templates ### Text Templates Pre-written responses for common situations - one click, done ### Follow-up Reminder Set a date, system reminds - no report is forgotten ### Status History Every step documented - prepared for inquiries ### Automatic Notification Citizens are automatically informed of status changes Routing & Assignment ## The Right Report to the Right Place ### Automatic Assignment By category and/or area - no manual sorting required ### Contractor Integration External contractors receive their reports directly ### Deadlines & Escalation Overdue reports are automatically escalated ### Area Assignment District automatically derived from coordinates New report: Pothole, Category "Streets" Rule: Category = Streets Automatically assigned to Public Works Statistics & Reporting ## Data That Supports Decisions Heatmaps, time series, and exports for controlling and policy makers. ### Heatmaps Where do reports cluster? See at a glance where action is needed. ### Time Series Development of report volume over time. Identify seasonal patterns. ### Export CSV, Excel - for reports, controlling, and committees. Roles & Permissions ## Everyone Sees What They Need - Nothing More Group-based permissions ensure case workers only see their area of responsibility, while department heads maintain the full overview. ### Case Worker Only sees their own area of responsibility ### Team Lead All team reports, can assign ### Department Head Full access, statistics, export ### Contractor Only assigned tasks, feedback with photo Permission Matrix Function CW TL DH View reports Change status Assign Statistics Export Open Core ## Open Source, Pro and Enterprise Mark-a-Spot follows an open-core model. The core with the case-handling logic is open source: you can audit it, run it yourself and have third parties extend it. Pro adds the workspace for staff, Enterprise adds managed operations. ### Open Source The backend, built on Drupal 11, is licensed under the GPL. It includes categories with their own form fields, status notes with text templates, routing, escalation and delegation, scheduled email reminders for follow-ups, ECA workflows, and AI modules for duplicate detection and redaction of personal data. A single agency or municipality can handle reports directly in the Drupal admin interface. The Open311 API (GeoReport v2) connects your own applications and back-office systems. ### Pro Staff work in the dashboard without opening the Drupal backend. Everyone has their own work list, phone calls are logged as reports directly, and related reports can be linked or split. Replies go to the reporter straight from the case, using text templates. While editing, the AI suggests category, status and responsibility and shows the hazard level it detected in the photo. Processing times are analyzed in charts, and the data can be exported as CSV. Pro is commercial and part of Enterprise and of the CivicSpot SaaS. ### Enterprise With Enterprise, Civic Patches supports the operation of your Mark-a-Spot installation. You choose where it runs: as managed hosting in a dedicated environment in Germany, or on premises in your own data center or at your IT service provider. Both include maintenance, an SLA, assisted setup and training. For German public bodies, we offer contracts under EVB-IT on request. ### One installation for several jurisdictions In an Enterprise installation, several agencies and jurisdictions work side by side, each with its own categories, statuses and responsibilities. In the dashboard, each jurisdiction sees only its own reports. #### Public works and utilities Public works departments and municipal utilities, for example for waste collection or street maintenance, work in their own environment and handle their reports independently. #### Boroughs and city districts Boroughs and city districts handle the issues in their own area. Anything that falls to the city as a whole is passed on with one click. #### Counties and regions with their municipalities A county or regional body runs a shared installation for the towns and municipalities within it. Each municipality has its own interface, while operation and maintenance are handled in one place. ## Want to see the staff dashboard live? Schedule a demo and see how Mark-a-Spot relieves your team. [Request Demo](/#contact)[View Live Example](https://anliegen.bonn.de)