--- title: "Municipal Staff Dashboard (Pro)" description: "Manage citizen requests in the Pro staff dashboard (commercial CivicSpot/Enterprise edition), a premium UI over open routing, analytics, AI, and case-workflow capabilities. Built for municipal case workers and field teams." lang: en source: rendered --- For Municipal Teams # Municipal Case Management Made Efficient Fewer clicks, better overview - the Pro staff dashboard for your administration Less searching, more processing: AI-powered duplicate detection identifies semantically similar reports, smart filters sort by priority, automatic routing directs issues to the right team, and text templates speed up communication - all in one dashboard. (Pro = the premium staff dashboard UI, part of the commercial CivicSpot/Enterprise edition. Everything it surfaces, including routing, statistics, roles, AI/vision, and field service, is open source via the GPL Drupal modules and Open311; you bring your own LLM provider.) [Request Demo](/#contact)[All Features](/maengelmelder) admin dashboard ![Municipal Case Management Made Efficient](/_vercel/image?url=%2Fassets%2Fimages%2Fscreenshots%2Fdashboard-requests-list-en.webp&w=1536&q=100) 80% faster initial processing with AI pre-sorting 1 Click for standard replies with text templates 0 forgotten reports with follow-up reminders ∞ extensibility through open source Dashboard & Overview (Pro) ## All reports at a glance - filtered by your criteria ### Advanced Filters Filter by status, category, time period, area, or case worker ### Distance Display Field workers see the distance to each report at a glance ### Status Tabs Quick switch between Open, In Progress, Completed ### Responsive Design Table on desktop, cards on mobile devices Active Filters Status: OpenCategory: StreetsThis Week 23 reports found AI-Powered Features ## Artificial Intelligence That Actually Helps Our AI modules save time and improve data quality - from automatic categorization to hazard detection. All AI and vision modules are open source: bring your own LLM provider. ### Categorization Upload photo - AI suggests the appropriate category. Saves manual pre-sorting. ### Duplicate Detection Semantic analysis identifies similar reports - even with different wording. ### Hazard Detection Prioritization according to CAP standard (Common Alerting Protocol, Level 0-4). Critical reports automatically at the top. ### Privacy Check Detects faces and license plates in photos before publication. ### Provider Choice Any AI model with vision capability supported. No vendor lock-in. ## Semantic Duplicate Detection - Unique to Mark-a-Spot Our AI understands the content of reports, not just keywords. "Broken lamp" and "street light defective" are recognized as similar. - Vector Embeddings with OpenAI - Geo-filter: Only compare reports within radius - Review workflow: Confirm or reject - Cost: ~$0.17 per 10,000 reports Duplicate detected New Report "The street lamp in front of Main St. 15 is broken" 92% similarity120m distance Existing ReportIn Progress "Lamp on Main Street no longer works" Not a duplicateMark as duplicate Text Templates Acknowledgment Thank you for your report. We have received it and... In Progress Your report has been forwarded to the responsible department... Resolved - Standard The reported issue has been fixed. Thank you... Not Responsible Unfortunately, another department is responsible for this matter... Processing & Communication ## Quick Replies with Text Templates ### Text Templates Pre-written responses for common situations - one click, done ### Follow-up Reminder Set a date, system reminds - no report is forgotten ### Status History Every step documented - prepared for inquiries ### Automatic Notification Citizens are automatically informed of status changes Routing & Assignment ## The Right Report to the Right Place ### Automatic Assignment By category and/or area - no manual sorting required ### Contractor Integration External contractors receive their reports directly ### Deadlines & Escalation Overdue reports are automatically escalated ### Area Assignment District automatically derived from coordinates New report: Pothole, Category "Streets" Rule: Category = Streets Automatically assigned to Public Works Statistics & Reporting ## Data That Supports Decisions Heatmaps, time series, and exports for controlling and policy makers. ### Heatmaps Where do reports cluster? See at a glance where action is needed. ### Time Series Development of report volume over time. Identify seasonal patterns. ### Export CSV, Excel - for reports, controlling, and committees. Roles & Permissions ## Everyone Sees What They Need - Nothing More Group-based permissions ensure case workers only see their area of responsibility, while department heads maintain the full overview. ### Case Worker Only sees their own area of responsibility ### Team Lead All team reports, can assign ### Department Head Full access, statistics, export ### Contractor Only assigned tasks, feedback with photo Permission Matrix Function CW TL DH View reports Change status Assign Statistics Export ## Ready for More Efficient Issue Management? Schedule a demo and see how Mark-a-Spot relieves your team. [Request Demo](/#contact)[View Live Example](https://anliegen.bonn.de)