Open Source · Open311 · GDPR

The open-source citizen reporting platform for municipalities

Citizen reports, staff dashboards, and case workflows in one system.

Software, self-hosted or as SaaS. Modular, multilingual, ready to launch.

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Why email and phone are no longer enough

Citizens expect digital services. Administrations struggle with fragmented channels and rising demands.

Too many channels

Phone, email, mail, social media – reports land everywhere, just not consolidated.

Black box for citizens

What happens to my report? Without transparency, frustration grows.

Manual assignment

Every report must be read, categorized, and forwarded. That takes time.

No analysis

Where do problems cluster? Without structured data, planning is guesswork.

Mark-a-Spot consolidates all channels, creates transparency, and delivers data for better decisions.

One platform, every channel

Mark-a-Spot consolidates all channels, creates transparency, and delivers data for better decisions.

Upload photos and let the AI automatically suggest the right category, prioritize reports, and detect hazards. Saves time and improves data quality.
Assignment and on-site processing via intuitive app by private service providers, municipal service providers, and employees. Efficient task assignment and real-time status tracking.
Connect Mark-a-Spot to SAP, municipal CRMs, GIS tools, CityKey, and other citizen-service apps.

Field Service Management

Assignment and on-site processing via intuitive app by private service providers, municipal service providers, and employees. Efficient task assignment and real-time status tracking.

Kubernetes or Managed Server. We support you with hosting or installing our software in your data center or cloud provider.
Enhance your efficiency with automated workflows, reminders, archiving, and the commissioning of service companies.
Use the freedom of simple, data protection-compliant data export and import for a flexible and hassle-free flow of information.

Transparent Case Workflows

Features

Mark-a-Spot turns citizen reports into structured cases: intake, routing, status updates, dashboards, and integrations for municipal teams.

AI-Powered Categorization

Upload photos and let the AI automatically suggest the right category, prioritize reports, and detect hazards. Saves time and improves data quality. Open source: bring your own LLM provider.

Field Service Management

Assignment and on-site processing via intuitive app by private service providers, municipal service providers, and employees. Efficient task assignment and real-time status tracking.

Urban Resilience & Emergency Mode

Crisis mode at the push of a button – citizens report damage, offer help, your team keeps the overview.

Location Capture and GIS Integration

Capture concerns exactly where they arise - with our simple location determination via Google Maps, Open Street Map, or your own GIS solution.

Customizability and Configuration

Tailor our platform exactly to your needs - from language selection to specific processes.

Multilingual User Interface

Communicate globally: Our multilingual user interface breaks language barriers and directly engages your users.

Automated Processes

Enhance your efficiency with automated workflows, reminders, archiving, and the commissioning of service companies.

Efficient Administrative Interface (Pro)

Keep track with our user-friendly administrative interface that combines efficiency and control.

Open and Extensible

Backend, APIs, citizen frontend, and the AI and vision modules are open source (Drupal 11, GPL), including routing, statistics, roles, and case workflows. The platform runs independently. The Pro staff dashboard (commercial CivicSpot/Enterprise edition) is a premium UI on top of these open capabilities.

Seamless System Integration

Connect Mark-a-Spot to SAP, municipal CRMs, GIS tools, CityKey, and other citizen-service apps.

Email intake

Incoming emails turn into reports and cases automatically. Citizens and staff can submit straight from their inbox.

Flexible Data and Form Structures

Customize forms and data fields to your specific requirements. Adapt categories, workflows, and input fields without programming.

Data Management

Use the freedom of simple, data protection-compliant data export and import for a flexible and hassle-free flow of information.

SaaS or On-Premise

Kubernetes or Managed Server. We support you with hosting or installing our software in your data center or cloud provider.

CAP Export

Export reports in Common Alerting Protocol (CAP) format. Interoperable with warning systems like NINA, MoWaS, and EU Alert.

References

Proven for Over 10 Years

Mark-a-Spot has run in German municipal and public-sector environments for more than a decade, from smaller cities to large metropolitan deployments. Continuous development keeps the platform aligned with Open311 integrations, staff workflows, and new reporting channels.

15+

Years in municipal production

10+

Public-sector references

Open311

Native API standard

Selection of Our Project Partners

State Capital Munich City of Cologne Federal City of Bonn City of Gronau Wirtschaftsbetriebe Duisburg Süddeutsche Zeitung City of Brühl City of Krefeld (KBK)City of Paderborn The World Bank

Screenshots

Customer installations and product interface.

Try it yourself or get a demo

Try it out!

Mark-a-Spot is the product and open-source platform. CivicSpot is the hosted SaaS entry point for teams that want a live reporting map without operating infrastructure.

Built on Drupal 11 and Nuxt, with Open311/GeoReport v2 APIs and open-source routing, analytics, AI and vision modules. The Pro edition adds the premium staff dashboard UI and managed operations (commercial CivicSpot/Enterprise edition).

Schedule a Demo Appointment!

Are you a key decision-maker in your organization? Contact us for an installation in your city.

Try It on CivicSpot

Use CivicSpot when you want the hosted version of Mark-a-Spot: no server setup, a free entry tier, paid subscriptions, and EU hosting.

Install the Docker Image!

Interested in a test? Install Mark-a-Spot using the Docker image.

Contact us

Open-source Open311 software for municipal issue reporting, including routing, analytics, AI and vision modules. Self-hostable, integration-ready. The Pro edition adds the premium staff dashboard UI (commercial CivicSpot/Enterprise edition).

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