Open Source · Open311 · GDPR

The Open-Source Open311 Platform for Municipalities

Self-hosted software for 311 request management, staff dashboards, and case workflows.

Self-host or use the SaaS. Modular, multilingual, procurement-ready.

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Why email and phone are no longer enough

Citizens expect digital services. Administrations struggle with fragmented channels and rising demands.

Too many channels

Phone, email, mail, social media – reports land everywhere, just not consolidated.

Black box for citizens

What happens to my report? Without transparency, frustration grows.

Manual assignment

Every report must be read, categorized, and forwarded. That takes time.

No analysis

Where do problems cluster? Without structured data, planning is guesswork.

Mark-a-Spot consolidates all channels, creates transparency, and delivers data for better decisions.

The Open-Source Open311 Platform for Municipalities

Mark-a-Spot consolidates all channels, creates transparency, and delivers data for better decisions.

Upload photos and let the AI automatically suggest the right category, prioritize reports, and detect hazards. Saves time and improves data quality.
Assignment and on-site processing via intuitive app by private service providers, municipal service providers, and employees. Efficient task assignment and real-time status tracking.
Effortlessly connect Mark-a-Spot with existing systems such as SAP, EuroWig, or the CityKey App.

The Open-Source Open311 Platform for Municipalities

Field Service Management

Assignment and on-site processing via intuitive app by private service providers, municipal service providers, and employees. Efficient task assignment and real-time status tracking.

Kubernetes or Managed Server. We support you with hosting or installing our software in your data center or cloud provider.
Enhance your efficiency with automated workflows, reminders, archiving, and the commissioning of service companies.
Use the freedom of simple, data protection-compliant data export and import for a flexible and hassle-free flow of information.

Transparent by Request

Features

Mark-a-Spot redefines the processing of citizen concerns: An intuitive, customizable, and technologically advanced platform that streamlines and effectively facilitates interaction between citizens and administration, capable of integrating with your specialized procedures.

AI-Powered Categorization

Upload photos and let the AI automatically suggest the right category, prioritize reports, and detect hazards. Saves time and improves data quality.

Field Service Management

Assignment and on-site processing via intuitive app by private service providers, municipal service providers, and employees. Efficient task assignment and real-time status tracking.

Urban Resilience & Emergency Mode

Crisis mode at the push of a button – citizens report damage, offer help, your team keeps the overview.

Location Capture and GIS Integration

Capture concerns exactly where they arise - with our simple location determination via Google Maps, Open Street Map, or your own GIS solution.

Customizability and Configuration

Tailor our platform exactly to your needs - from language selection to specific processes.

Multilingual User Interface

Communicate globally: Our multilingual user interface breaks language barriers and directly engages your users.

Automated Processes

Enhance your efficiency with automated workflows, reminders, archiving, and the commissioning of service companies.

Efficient Administrative Interface

Keep track with our user-friendly administrative interface that combines efficiency and control.

Open and Extensible

Backend, APIs, and citizen frontend are open source (Drupal 11, GPL). The platform runs independently. For administration and case processing, a professional staff dashboard adds AI support, routing, and analytics.

Seamless System Integration

Effortlessly connect Mark-a-Spot with existing systems such as SAP, EuroWig, or the CityKey App.

Flexible Data and Form Structures

Customize forms and data fields to your specific requirements. Adapt categories, workflows, and input fields without programming.

Data Management

Use the freedom of simple, data protection-compliant data export and import for a flexible and hassle-free flow of information.

SaaS or On-Premise

Kubernetes or Managed Server. We support you with hosting or installing our software in your data center or cloud provider.

CAP Export

Export reports in Common Alerting Protocol (CAP) format. Interoperable with warning systems like NINA, MoWaS, and EU Alert.

References

Proven for Over 10 Years

For over 10 years, we at Mark-a-Spot have been the reliable partner for the digitalization of public infrastructure for communities of all sizes, from the smallest village to the large city. Commitment and continuous development ensure that our established issue reporting solution stays in tune with new challenges and opportunities.

1,000,000+

Reports processed

15+

Years of development

Since 2011

Open Source

Selection of Our Project Partners

State Capital Munich City of Cologne Federal City of Bonn City of Gronau Wirtschaftsbetriebe Duisburg Süddeutsche Zeitung City of Brühl City of Krefeld (KBK)City of Paderborn The World Bank

Screenshots

Customer installations and product interface.

Testing

Try it out!

Schedule a Demo Appointment!

Are you a key decision-maker in your organization? Contact us for an installation in your city.

Try It on CivicSpot

Get started in minutes with CivicSpot, the hosted version of Mark-a-Spot. No server setup needed. Free or paid subscription, hosted in the EU.

Install the Docker Image!

Interested in a test? Install Mark-a-Spot using the Docker image.

Contact us

Open-source software for 311 request management, staff dashboards, and case workflows. Open311/GeoReport v2 compliant, self-hostable, AI-assisted. Trusted by Munich, Bonn, Cologne. Over 1M reports processed.

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