311 Request Management Software
Open Source 311 System with AI-Powered Categorization
Mark-a-Spot is professional 311 request management software for cities and municipalities. Process service requests faster, automate workflows, increase citizen satisfaction.
What You Can Expect from a Modern 311 System
Why Mark-a-Spot
| Advantage | What This Means for You |
|---|---|
| Open Source (GPL) | No vendor lock-in – your data, your code |
| Self-Hosted Option | Full data sovereignty, GDPR compliant |
| Open311 API | Integration with your existing systems |
| AI Duplicate Detection | Less duplicate work, faster processing |
| AI Categorization | Automatic triage by photo |
| AI Sentiment Analysis | Detect mood, catch escalations early |
| Crisis Mode | Emergency reporting with one click |
| Plain Language | Accessible citizen participation (WCAG 2.1 AA) |
311 Features for Efficient Request Management
Our 311 system provides all features municipalities need for efficient service request management
Map-Based Reporting
Place reports directly on the map – precise geodata for accurate assignment and faster processing.
Photo Upload & AI Analysis
Automatic categorization and prioritization via AI image recognition – less manual pre-sorting.
Mobile 311 App
Progressive Web App available on all devices – no app store required.
Workflow Management
Automatic, rule-based routing to responsible departments. Transparent status with notifications.
Analytics & Reports
Dashboards and reports for administration and management – including export capabilities.
Open311 API
Full Open311 GeoReport v2 compliance for integration with existing city systems.
County Solution
Multiple municipalities under one roof: Separate instances per city, shared taxonomies, unified reporting – cost-efficient through shared infrastructure.
Field Service Management
Assignment and on-site processing via intuitive app by private service providers, municipal service providers, and employees. Efficient task assignment and real-time status tracking.
Urban Resilience & Emergency Mode
Crisis mode at the push of a button – citizens report damage, offer help, your team keeps the overview.
Open Source
Benefit from the flexibility and security of Drupal 11, supported by a huge developer community. License-free.
Seamless System Integration
Effortlessly connect Mark-a-Spot with existing systems such as SAP, CRM platforms, or work order management systems.
SaaS or On-Premise
Kubernetes or managed server. We support you with hosting or installing our software in your data center or cloud provider.
Start Your 311 Request Management System Today
Cities worldwide rely on Mark-a-Spot for their 311 systems. Try it free with no commitment.
Frequently Asked Questions about 311 Systems
What is a 311 system?
A 311 system is a digital platform that allows citizens to report non-emergency issues (potholes, broken streetlights, graffiti, etc.) directly to city government. Mark-a-Spot is professional open-source 311 software for municipalities.
What is Open311?
Open311 is an open standard for civic issue tracking. It enables interoperability between different 311 systems and third-party applications. Mark-a-Spot fully supports the Open311 GeoReport v2 specification.
How much does a 311 system cost?
We offer Mark-a-Spot as managed SaaS or for self-hosting. Contact us for a customized quote.
Can Mark-a-Spot integrate with existing systems?
Yes, Mark-a-Spot provides a comprehensive REST API and supports the Open311 standard for integration with work order systems, CRM platforms, and other municipal software.