Open311 Request Management Software
The Open-Source Open311/GeoReport v2 Platform for Municipalities. GDPR-compliant, self-hostable, AI-assisted.
Mark-a-Spot is the professional 311 platform for cities and municipalities. Staff dashboards, automated workflows, transparent citizen feedback.
Product tour
From photo to resolved report
Citizen view, AI analysis, and case handling: the platform in seven screens.
Take a photo, AI does the rest
Citizens upload a photo. The AI identifies the category, drafts a description, and pre-fills attributes in real time. Everything stays reviewable before sending.
Reports on an interactive map
Reports come in with photo and location, cluster automatically, and color-code by category. Residents instantly see what has already been reported nearby.
All reports at a glance
Search, filter, and sort all incoming reports. Assign departments, update statuses, and keep track of every issue from submission to resolution.
AI writes the report for you
From the photo, the system generates a detailed description, extracts category attributes, and scores the hazard level. Everything stays editable.
AI-powered processing pipeline
Reports are indexed for duplicates, classified for hazard level, scored for sentiment, and auto-filled with category-specific attributes. All runs as a background batch.
Open311-compliant service catalog
Every category is served as an Open311 GeoReport v2 service with typed attributes, dropdown options, and per-language labels. No vendor lock-in.
Everything in one dashboard
Track KPIs, manage reports, assign teams. AI analyzes photos for hazards and sentiment automatically.
311 System Features
Features at a glance
Map-Based Reporting
Place reports directly on the map with precise geodata for accurate assignment and faster processing.
Photo Upload & AI Analysis
Automatic categorization and prioritization via AI image recognition. Less manual pre-sorting.
Mobile 311 App
Progressive Web App for all devices. No app store required.
Workflow Management
Automatic rule-based routing to responsible departments. Transparent status with notifications.
Analytics & Reports
Dashboards and reports for administration and leadership, including export.
Open311 API
Native Open311 GeoReport v2 API for integration with existing systems and third-party apps.
County Solution
Multiple municipalities under one roof with shared taxonomies, unified reporting, and cost-efficient shared infrastructure.
Field Service Management
Reports go to your own departments or to external contractors, who report completion themselves.
Urban Resilience & Emergency Mode
Crisis mode at the push of a button. Citizens report damage, offer help, your team keeps the overview.
Learn more about Crisis ModeOpen Source
The backend, built on Drupal 11, is open source (GPL) and free to use. The staff dashboard (Pro) is part of Enterprise and the CivicSpot SaaS.
System Integration
Connect Mark-a-Spot with SAP, municipal CRMs, GIS tools, CityKey, and other citizen-service apps.
SaaS or On-Premise
Kubernetes or Managed Server. We support GDPR-compliant hosting or installation in your data center.
Why Mark-a-Spot
| Advantage | What it means for you |
|---|---|
| Open Source (GPL) | No vendor lock-in. Your data, your code. |
| Self-Hosted Option | Full data sovereignty, GDPR compliant |
| Open311 API | Integration with existing municipal systems |
| AI Duplicate Detection | Less redundant work, faster processing |
| AI Categorization | Automatic pre-sorting from photos |
| AI Sentiment | Detect mood, catch escalations early |
| Crisis Mode | Emergency reporting with one click |
| Easy Language | Accessible citizen participation (WCAG 2.1 AA) |
Start Your Digital 311 System Today
Multiple municipalities rely on Mark-a-Spot. Try it free.