An Alternative to FixMyStreet
AI-Powered Citizen Reporting for UK Councils.
Managed Cloud or Self-Hosted – Your Choice.
Don't get locked in. Mark-a-Spot offers fully managed SaaS for peace of mind, or self-hosting for total data sovereignty. Open source, GDPR compliant, and built for modern council workflows.
What You Can Expect from Modern Citizen Reporting
Why Mark-a-Spot
| Advantage | What This Means for You |
|---|---|
| Open Source (GPL) | No vendor lock-in – your data, your code |
| Self-Hosted Option | Full data sovereignty, GDPR compliant |
| Open311 API | Integration with your existing systems |
| AI Duplicate Detection | Less duplicate work, faster processing |
| AI Categorization | Automatic triage by photo |
| AI Sentiment Analysis | Detect mood, catch escalations early |
| Crisis Mode | Emergency reporting with one click |
| Plain Language | Accessible citizen participation (WCAG 2.1 AA) |
What Sets Mark-a-Spot Apart
Like FixMyStreet and other platforms – with unique advantages
AI-Powered Triage
Reduce manual sorting. Citizens snap a photo – AI instantly identifies potholes, fly-tipping, or broken lights. Saves your customer service team hours every week.
2024 Tech Stack
Built on Drupal 11 and Nuxt 4 with TypeScript and Vue 3. Actively maintained frameworks with large communities – future-proof your council's infrastructure.
Full CMS, Not Just Reporting
Drupal provides a complete content management system – manage pages, news, workflows, and user roles. Thousands of modules available for extension.
Choice & Control
Choose managed cloud (SaaS) for peace of mind, or self-host for total data sovereignty. UK or EU data residency available. You own your data, always.
Like other civic platforms, Mark-a-Spot also offers self-hosting, custom branding, Open311 compliance, and full open source availability under GPL.
Complete Street Reporting Platform Features
Everything your council needs to manage citizen reports efficiently
Interactive Map Reporting
Citizens pin issues directly on the map with precise location data for accurate assignment.
Photo Upload & AI Analysis
Automatic categorisation via AI image recognition – less manual sorting for staff.
Mobile-First PWA
Progressive Web App works on all devices – no app store approval needed.
Workflow Automation
Automatic routing to departments with status tracking and citizen notifications.
Analytics Dashboard
Reports and insights for management – track performance and identify hotspots.
GDPR & Data Protection
Full compliance with data protection regulations. Host in UK/EU data centres.
Field Service Management
Assignment and on-site processing via intuitive app by private service providers, council staff and contractors. Efficient task assignment and real-time status tracking.
Urban Resilience & Emergency Mode
Crisis mode at the push of a button – citizens report damage, offer help, your team keeps the overview.
Open Source
Benefit from the flexibility and security of Drupal 11, supported by a huge developer community. License-free.
Seamless System Integration
Effortlessly connect Mark-a-Spot with existing systems such as Confirm, Symology or your CRM platform.
SaaS or Self-Hosted
Kubernetes or managed server. We support you with hosting or installing our software in your data centre or cloud provider.
County Solution
Multiple councils under one roof: Separate instances per authority, shared taxonomies, unified reporting – cost-efficient through shared infrastructure.
Ready for Your Own Street Reporting Platform?
Join local authorities across Europe using Mark-a-Spot. Try the demo or get in touch for a consultation.
Frequently Asked Questions
Do you offer a managed cloud service (SaaS)?
Yes! Choose our fully managed SaaS option and we handle hosting, updates, and maintenance. UK data residency available. Or self-host for complete control – your choice.
How is Mark-a-Spot different from FixMyStreet?
Both are excellent open source platforms. Mark-a-Spot adds AI-powered photo recognition for automatic categorisation, a modern tech stack (Drupal 11 + Nuxt 4), and full CMS capabilities beyond issue reporting. Plus managed cloud options for councils who prefer SaaS.
What types of issues can citizens report?
Common categories include potholes, fly-tipping, broken streetlights, graffiti, damaged signs, overgrown vegetation, broken benches, and more. Categories are fully customisable to match your council's services.
Where is data hosted?
For SaaS customers: UK or EU data centres – your choice. For self-hosted: wherever you deploy it. Full GDPR compliance either way. We never access your data without permission.
Can it integrate with our existing systems?
Yes, Mark-a-Spot provides a comprehensive REST API and supports the Open311 GeoReport v2 standard. It integrates with CRM systems, work order management, and back-office software like Confirm or Symology.
What if we want to switch from SaaS to self-hosted later?
No lock-in. It's open source under GPL. Export your data anytime and migrate to your own servers. We'll even help with the transition.